Friendly competent staff, always get a great haircut.
I have been going to Keith Francis for over a decade, I am always greeted with a friendly smile and a coffee. Nothing is ever too much trouble ,and all the staff are prepared to go the extra mile. I always get an excellent haircut.
I have been using Keith Francis for at least 20 years, which speaks volume. Nothing is ever too much problem and I Keith and his staff will always do their best to deliver first class service. The times that Keith has gone out of his way to fit me in for an appointment if I need to change something and always with a laugh and a smile. I visit every 4 weeks and always come out of the salon smiling. Could not reccommend them highly enough.
Great experience- loved my cut and blow dry. I have been coming here for years and always leave feeling happy with my hair cut. Staff are always friendly. Highly recommend
Firstly, i would like to say I rarely complain and have never written a bad review before . However, having been a loyal customer for over 16 years, I was disappointed when turning up for my appointment for a cut and blow dry last week at the Tenterden branch. Upon my arrival, Keith Francis said that they could not honour my appointment and only offered me a wet cut. I explained I didn't book a wet cut and wanted a cut and blow dry. I had booked my appointment several weeks earlier. I was told they were unable to meet my requirements as they had a wedding party in that day and they took priority. I asked why they were only telling me this now as I walked through the door. Basically the long and short was they turned me away as my one appointment was not worth as much as the wedding party and they virtually told me as much. Had they explained and rang me earlier I could have rearranged, but to wait for me to walk through the door is completely unacceptable. What made it worse was they even sent me a text the day before asking me to confirm my appointment...what a farce! I later contacted the company by email and they had the cheek to say I was 10 minutes late which was a complete lie! Neither could they spell my name correctly on their response. Needless to say I was furious! I am still 6 days later waiting for a response from the manager. So all you loyal customers out there be aware, your loyalty means nothing to this company even when you book weeks in advance. I shan't ever return despite the free cut and blow dry they offered me.
Keith Francis Hairdressing is a UK Hair Care based in Tenterden, South East England. Keith Francis Hairdressing is located at 63 High St, Tenterden TN30 6BD, UK.
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